Conditions Générales de Vente (CGV)

1. General information

This website is operated by Saheliya Modest Ltd , a company registered in the United Kingdom, based in London. Email: contact@saheliya.com Registration number: 16310746

By placing an order on our site, you fully and unreservedly accept these General Conditions of Sale.

2. Products

Our products are carefully crafted from sustainable materials, respecting ethics and traditions. Each piece may have slight variations due to the handcrafted nature of the product.

3. Orders

All orders placed on our site are subject to availability. Once your order is confirmed, you will receive a confirmation email containing a summary and order number. We reserve the right to cancel or refuse an order in the event of an obvious error, suspected fraud, or non-compliance with the Terms and Conditions.

4. Price

Prices displayed are in pounds sterling (£) or the available currency, inclusive of all taxes (TTC), excluding delivery charges. Delivery charges are added at checkout, depending on the destination and delivery method chosen.

5. Payment

We accept the following payment methods:

  • Bank card (Visa, Mastercard, etc.)
  • PayPal
  • Apple Pay / Google Pay (if applicable)
  • Stripe

All transactions are secured through certified payment partners.

6. Delivery

We ship worldwide. Delivery times vary depending on the destination:

  • United Kingdom : 1 to 5 working days
  • Europe : 5 to 15 working days
  • International : 10 to 20+ business days

Orders are typically processed within 2 to 3 business days. Any customs fees or local taxes are the customer’s responsibility.

7. Right of withdrawal

In accordance with current regulations, you have 14 days after receiving your order to exercise your right of withdrawal, without justification. Items must be returned in their original condition , unworn, unwashed, with their labels.

To exercise this right, please contact us by email at: contact@saheliya.com 

8. Return Policy

You have up to 30 days to return an item for a refund or credit.
 

Terms :

  • Unworn, unwashed, undamaged item
  • Original packaging retained
  • Return costs to be borne by the customer (except error on our part)

More details on our page:  Return policy

9. Responsibilities

We strive to provide an up-to-date, clear, and functional website. However, we cannot be held responsible for:

  • Unintentional typographical errors or inaccuracies
  • Delivery delays due to third parties or exceptional events
  • Improper use of products

10. Customer Service

For any questions, complaints or special requests, our customer service is at your disposal at: 📧 contact@saheliya.com 📦 Or via our contact form

We promise to respond to you within 1 to 2 business days.

11. Personal data

Your data is treated confidentially. It is only used to manage your order and our business relationship. To learn more, see our Privacy Policy.

12. Applicable law

These T&Cs are subject to English law. In the event of a dispute, an amicable solution will always be preferred.